Your are a insured by Wakam?
Do you have a question about your insurance contract? Or would you like to report a claim?
- Contact directly the manager mentioned on your contract. The management of our policyholders’ contracts and claims is done through our partners who have the expertise to handle your request. For our part, we focus all our efforts on developing insurance solutions that truly meet your needs.
- If you can’t find the contact details of your contract manager, contact us and we will guide you to the right contact person.
- If you have contacted your manager but are not satisfied with the response, you can send us your request via WhatsApp, Messenger, sms, tel, email, or at :
120-122 rue Réaumur
75083 Paris Cedex 02
Do not forget to indicate your name, first name, address, telephone, contract number and name and address of the contract manager as well as the subject of your request.
If no agreement has been reached, you can appeal to the mediator of the FFSA (Federations of Insurance Companies). The Ombudsman is a person from outside Wakam who exercises his mission in complete independence. This recourse is free of charge. In order to reach his conclusions, he has free access to the file. It will deliver a reasoned opinion within three months of the referral. Its opinion is not binding on any of the parties and each party retains the right to bring an action before the competent court.
The procedure for recourse to the mediator and the FFSA’s “Mediation Charter” can be consulted on the website www.ffsa.fr.
You can address your request to :
The Mediator of the FFSA
PO BOX 290
75425 Paris CEDEX 09
01 45 23 27 15
* Company governed by the Insurance Code and subject to the Autorité de Contrôle Prudentiel et de Résolution (ACPR, 4 Place de Budapest CS 92459, 75436 Paris, France).