Do you have a question about your insurance contract? Or would you like to report a claim?
- Contact directly the manager mentioned on your contract. The management of our policyholders’ contracts and claims is done through our partners who have the expertise to handle your request. For our part, we focus all our efforts on developing insurance solutions that truly meet your needs.
- If you can’t find the contact details of your contract manager, contact us and we will guide you to the right contact person.
- If you have contacted your manager but are not satisfied with the response, you can send us your request via WhatsApp, Messenger, sms, tel, email, or at:
Wakam
Claims Department
120-122 rue Réaumur
TSA 60235
75083 Paris Cedex 02
Do not forget to indicate your name, first name, address, telephone, contract number and name and address of the contract manager as well as the subject of your request.
If no agreement has been reached, you can appeal to the mediator of the Insurance Mediation. The Ombudsman is a person from outside Wakam who exercises his mission in complete independence. The ombudsman may in any case be consulted two months after the first written complaint has been sent, irrespective of the contact person or service with which it has been made and whether or not it has been answered. This recourse is free of charge. In order to reach his conclusions, he has free access to the file. It will deliver a reasoned opinion within three months of the referral. Its opinion is not binding on any of the parties and each party retains the right to bring an action before the competent court.
Wakam UK Limited
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge.
If you do not refer your complaint to the Ombudsman within six months of the date of this letter, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. The very limited circumstances referred to above include, where the Ombudsman believes that the delay was as a result of exceptional circumstances.
You are able to refer your complaint to the FOS on any of the below contact details:
- Telephone: 0300 123 9 123
- Email: complaint.info@financial-ombudsman.org.uk
- Post: Exchange Tower, Harbour Exchange Square, London, E14 9SR
- Complain Online: https://www.financial-ombudsman.org.uk/contact-us/complain-online
If you are a French policyholder,
The procedure for recourse to the mediator and the “mediation charter” of La médiation de l’assurance are available on the website www.mediation-assurance.org.
You can address your request to:
La médiation de l’assurance
– TSA 50110 –, 75441 PARIS cedex 09
ou sur le site internet : www.mediation-assurance.org
* Company governed by the Insurance Code and subject to the Autorité de Contrôle Prudentiel et de Résolution (ACPR, 4 Place de Budapest CS 92459, 75436 Paris, France).
If you are a Portuguese policyholder, you can address your request to:
Se for um tomador de seguro português, pode dirigir o seu pedido para:
Paula Correia Ribeiro
Carlos Olavo & Associados
Av. Marquês de Tomar, n.º 1, 1º Esq.,
1050 – 152 Lisboa, Portugal
paulacorreiaribeiro-14215l@adv.oa.pt
If you are an Italian policyholder:
Se siete un assicurato italiano:
Wakam opera in Italia in regime di libera prestazione di servizi.
Ai sensi dell’art. 25 Codice Assicurazioni Private, il Rappresentante per la Gestione dei Sinistri è :
Multiserass S.r.I.
Via Sangro 15
20132 Milano (MI)
www.multiserass.com